Effective Date: 30/09/2025
Honiton Storage Solutions Ltd. (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website honitonstoragesolutions.com, honitonstoragesolutions.co.uk, honitonself.store (“the Website”) or use our storage services, in compliance with the General Data Protection Regulation (GDPR), the UK General Data Protection Regulation (UK GDPR), and the Data Protection Act 2018.
1. Who We Are
The data controller for this Website is:
Name: Honiton Storage Solutions Ltd.
Email: tom@honitonself.store
Address: 3 Anvil House, Foundry Yard, 190 High Street, Honiton, EX14 1LA, UK
2. Data We Collect
We collect and process the following categories of personal data:
Automatically Collected Data:
Google Analytics Data: We use Google Analytics to collect information about your use of the Website. This includes:
- IP address (anonymized where possible)
- Browser type and version
- Pages visited and duration of visit
- Referring website
Data You Provide Voluntarily:
Contact Form Data: If you submit a message through our contact form, we collect:
- Your name
- Your phone number
- Email address
- The message content
Storage Customer Data: If you choose to store with us, we collect:
- Your name
- Address
- Contact phone number
- Email address
- Emergency contact details (name, phone number, address, email – optional)
- Bank details (Account Name, Number & Sort Code)
- A summary inventory of what you are storing
- Any other information you provide during the booking or rental process
3. How We Use Your Data
We use the collected data for the following purposes:
Website Analytics and Functionality
Google Analytics Data: To analyze Website traffic, improve performance, and enhance user experience. This data is anonymized where possible.
Contact Form Data: To respond to your inquiries, provide information about our storage services, and deliver customer support.
Storage Service Provision
Storage Customer Data: When you use our storage services, we use your personal data to:
- Create and manage your storage account and verify your identity
- Process and administer your storage rental agreement including billing and payment collection
- Maintain accurate records of what items you are storing with us for inventory, security, and insurance purposes
- Communicate with you about your storage unit (booking confirmations, access arrangements, payment reminders, billing statements, service updates, facility notices, and contract renewals)
- Provide access control to our storage facility and your specific storage unit
- Contact you or your emergency contact in case of emergency regarding your stored items or facility issues
- Comply with legal obligations (tax and accounting, law enforcement requests, insurance requirements, legal claims)
Bank Details: To process your storage rental payments via Direct Debit and manage your account billing.
Inventory Information: To maintain records for insurance purposes, legal compliance (ensuring prohibited items are not stored), and resolving any disputes about stored contents.
Business Operations
We may also use your data for improving our storage services, analyzing customer needs, internal record-keeping, and staff training purposes.
4. Legal Basis for Processing
Under GDPR, UK GDPR, and the Data Protection Act 2018, we process your personal data based on the following legal grounds:
Google Analytics: Our legitimate interest in analyzing and improving the performance of our Website.
Contact Form: Your consent, which you provide when submitting the form.
Storage Customer Data:
- Contract Performance: Processing is necessary to perform our storage service contract with you (account management, billing, access control, communications about your storage unit).
- Legal Obligation: Processing is necessary to comply with legal obligations (tax records, responding to law enforcement, insurance requirements).
- Legitimate Interests: Processing is necessary for our legitimate interests in preventing fraud, maintaining facility security, improving our services, and managing our business operations.
Bank Details: Contract performance (to process payments as agreed in your storage contract) and legal obligation (Direct Debit scheme rules).
Emergency Contact Information: Your consent and our legitimate interest in being able to reach someone on your behalf in an emergency.
5. Sharing Your Data
We do not sell your personal data. We may share your data with the following recipients:
Google Analytics: Data is shared with Google LLC under its Privacy Policy.
Email Provider: Contact form submissions are sent to our Gmail inbox, which is hosted by Google.
Payment Processors: Bank details are shared with our Direct Debit payment processor to facilitate payment collection.
Accounting Software: Customer and financial data is processed using Xero accounting software for invoicing, payment tracking, and financial management. Xero’s privacy policy is available at xero.com/privacy.
Cloud Storage: We use Google Drive (provided by Google LLC) to securely store customer documents and business records. Google’s privacy policy is available at policies.google.com/privacy.
IT and Website Hosting Providers: We share data with third-party service providers who assist with hosting and maintaining our Website and business systems. These providers are bound by confidentiality agreements and data protection standards.
Insurance Companies: We may share inventory information and customer details with our insurance providers for policy administration and claims processing.
Legal and Regulatory Authorities: We may disclose your data when required by law, court order, or regulatory request, or to protect our legal rights.
Professional Advisors: We may share data with lawyers, accountants, and other professional advisors who assist us in running our business.
All third parties are required to keep your data secure and use it only for the purposes we specify.
6. Data Retention
We retain your personal data for the following periods:
Google Analytics Data: Retained for up to 26 months.
Contact Form Data: Retained for up to 2 years after your last contact with us, unless we need to keep it longer for legal reasons.
Storage Customer Data:
- Active Customers: Retained for the duration of your storage contract.
- Former Customers: Retained for 7 years after your contract ends to comply with tax, accounting, and legal requirements.
- Bank Details: Retained for the duration of your contract plus 7 years to comply with financial record-keeping requirements.
- Inventory Records: Retained for 7 years after your contract ends for insurance and legal purposes.
User Account Data: For registered website users, personal information is stored in their profile and can be viewed, edited, or deleted at any time by the user (except for usernames, which cannot be changed for security reasons).
7. Your Rights
Under GDPR, UK GDPR, and the Data Protection Act 2018, you have the following rights regarding your personal data:
Access: Request a copy of your personal data.
Rectification: Correct inaccurate or incomplete data.
Erasure: Request the deletion of your data, subject to legal obligations (e.g., we must keep financial records for 7 years).
Restriction: Request limited processing of your data.
Objection: Object to the processing of your data for certain purposes (e.g., marketing). For processing based on legitimate interests, you can object and we will stop unless we have compelling legitimate grounds.
Data Portability: Request a copy of your data in a structured, commonly used format (applies to data processed by automated means based on consent or contract).
Withdrawal of Consent: You can withdraw your consent for data processing at any time where we rely on consent. This does not affect processing that occurred before withdrawal.
Right to Lodge a Complaint: You have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe we have not handled your data appropriately. Visit www.ico.org.uk for more information.
To exercise these rights, contact us at tom@honitonself.store. We will respond within one month.
8. Cookies
Our Website uses cookies to improve your experience.
Google Analytics: We use cookies to collect anonymous data about how visitors use our website to help us improve it.
Login Information: If you log into our website, cookies are set to save your login information and screen display preferences. Login cookies last for two days, and screen options cookies last for one year. If you select “Remember Me,” your login will persist for two weeks.
You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.
9. Embedded Content From Other Websites
Articles on this site may include embedded content (e.g., videos, images, articles). Embedded content from other websites behaves as if you have visited that website directly.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with embedded content, including if you have an account and are logged in to that website.
10. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data (including bank details)
- Secure hosting environments with firewalls and intrusion detection
- Access controls limiting who can view your data
- Regular security updates and patches
- Staff training on data protection
- Secure backup procedures
While we take reasonable steps to protect your data, no internet transmission is completely secure. You are responsible for keeping any passwords confidential.
11. International Data Transfers
Google Analytics and Gmail may involve the transfer of your data to servers located outside the United Kingdom and European Economic Area (EEA). These transfers are protected by appropriate safeguards, such as Google’s compliance with the EU-U.S. Data Privacy Framework and Standard Contractual Clauses where applicable.
We ensure all international data transfers comply with UK GDPR requirements through appropriate safeguards.
12. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with the updated Effective Date. We encourage you to review this Privacy Policy periodically.
For significant changes, we will notify active storage customers by email.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:
Email: tom@honitonself.store
Address: 3 Anvil House, Foundry Yard, 190 High Street, Honiton, EX14 1LA, UK
By using our Website or storage services, you acknowledge that you have read and understood this Privacy Policy.